Terms & Conditions
Www.melitos.gr makes every effort every day for the most substantial service of the company's customers. The e-shop that is created is addressed to all internet users who wish to be immediately informed about the products we offer and the possibility of making purchases through the e-shop, following an online order, always subject to the adequacy of stocks. the company's.
Www.melitos.gr aims at the immediate service and satisfaction of the customer with responsibility for the development and cultivation of trust.
These terms are fully compatible with applicable European and Greek law and users recognize the right of the company to change provisions of these terms, insofar as they do not relate to its legally binding obligations and without affecting completed situations.
The user of the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them.
For us, the customer is our obligation to always be informed and guaranteed. For this reason we inform the customers of our online store about the following issues:
A. PROTECTION OF PERSONAL DATA
In order to carry out any transaction through the online store www.melitos.gr to place orders for the company's products, you will be required to disclose some of your personal information. When you place an order, we will ask for your full name, the address to which the products will be shipped, your landline number (or any other telephone you want) and your email address.
This data is processed by the company in compliance with the application of article 7A par. 1 (b) Law 2472/1997, in order to implement the order given by the customer and in no way will be disclosed, made public or sold to third parties, except if the procedure set by the legislation for the removal of confidentiality is initiated (Law 2225/1994) or any obligations arising from the national application of Directive 24/2006.
The Website www.melitos.gr has the following payment methods
cash on delivery. Available ONLY for shipments within Greece.
- deposit in a bank account.
- The transaction by debiting your credit card.
In the case of cash on delivery, both the company and the courier company that we work with ensure the validity of the order and the validity of your money.
In the transaction with debit of your credit card, the process of clearing your payment is undertaken by the EUROBANK bank, thus ensuring the absolute security of your transaction. For the additional security of electronic transactions via credit cards, these are made with the Cardlink Payment security system of EUROBANK Bank. Thus, during the credit purchase process, the customer is automatically transferred to a secure server (secure server) in the Cardlink Payment service of EUROBANK Bank. All data transferred electronically by the customer (credit card information) to the Cardlink Payment service of EUROBANK Bank, as well as their transfer from the Bank to VISA or MasterCard are covered by the SSL 128-bit Veri Sign encryption algorithm, the most powerful encryption that exists today worldwide. In this case, the card details are not stored anywhere, they are only used during the check and billing. This way, the transactions you make through credit cards are completely secure.
C. THE PRODUCT SOLD
The features and other details of the products sold are available and you can be informed by following the search instructions listed on our websites and by "clicking" on the name of the respective product.
D. ORDER OF PRODUCTS AND CONSUMER PROTECTION
Placing an order through the e-shop is a conclusion of a distance selling contract regulated by the legal framework of Law 2251/1994, as amended.
You have the possibility of concluding a valid order through the e-shop, if you are legally competent in compliance with the articles of the Greek Civil Code (unless you have reached the age of eighteen and you are not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim from the
supervisor or guardian any orders to be placed by legally incompetent persons.
PROCEDURE FOR ORDERING THROUGH E-SHOP:
Fill in a special form with the necessary information for concluding the sales contract.
For the convenience and service of all those who wish to buy from our online store, www.melitos.gr has the following payment method:
● COD on delivery of the product (valid only for consumers in Greece) with transport costs depending on the region and cash on delivery cost 2 €.
● Deposit in a bank account (valid only for consumers within Greece and Cyprus) with transfer costs proportional to the region
● By debiting your credit card (valid only for consumers within Greece and Cyprus) with a transfer cost commensurate with the region.
● By debiting your credit card and Deposit in a bank account (for consumers OUTSIDE Greece) with an additional charge of the shipment according to the respective price list of the courier companies we work with and the consent of the customer.
The consumer is informed by the company through the website before completing his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the shipping costs, the method of payment, delivery, the validity period. and the price of the possible offer and the right of withdrawal.
By sending the order form, the consumer receives an online copy of the order, which he can save. The prices listed in the relevant catalogs under each product include VAT, while www.melitos.gr is reserved for
its right to adjust prices without having to inform the consumer public.
Customers outside the European Union are subject to any financial charges due to exchange rate differences, customs clearance, etc. for which the company bears no responsibility.
E. METHOD - TIME - COST OF SHIPPING
Confirmation of Order Details - Customer
After registering your order, we will contact you via e-mail (in the e-mail you have indicated to us) or by phone to confirm your order.
If it is not possible to contact you:
- order with payment method "Cash on Delivery" will remain pending for three (3) working days. If the above period elapses without action, your order will be CANCELED automatically.
- order payment method "Deposit to a bank account" and "Credit Card Debit", EXECUTED under the responsibility of the customer.
** ATTENTION Unconfirmed orders do not bind the selected product, therefore in case of delayed communication with the customer there is a possibility of running out of stock.
The deliveries of the products are made in the big urban centers and the rest of Greece through the courier company that we work with within 2-3 working days, except for inaccessible areas of mainland and island Greece where it may take 3-4 working days.
The charges are as follows:
For deliveries in Greece, shipping depends on the shipping area (applies to all markets and all products).
For orders outside Greece, the products will be sent by courier within 9 (nine) working days from the day of the order.
Orders placed from Monday to Friday are processed on the same day. Orders placed on Saturday & Sunday are processed on Monday.
F. CONSUMER RIGHTS
Although the description of our products is detailed and you can form a complete picture of the product, when you deliver it you may finally find that it is not what you wanted or that you did not choose the product. In this case www.melitos.gr gives you the opportunity to return the product within ten (10) days of receipt and replace it with another product of your choice or with the same product in another weight. The new shipment / replacement of the product burdens the customer with a cost of 5 euros, regardless of the amount of his order, and is done only with our cooperation courier (Speedex Courier), as well as in addition to a return of the same product.
It is clarified that the returned product must be in its original condition. Also the packaging that accompanies the product should be there, just as it was when you received it.
For any product return, first notify us by phone at 2324093424 or via e-mail at [email protected] Then it is necessary to fill in the relevant FEP form, which is posted on our website.
If you wish to cancel the order during the online ordering process, you can press "cancel" and the ordering process is automatically stopped. After completing the online order and before sending the products, contact us via [email protected] or at 2324093424 and your order will be canceled immediately.
Limitations of liability
Www.melitos.gr does not give any guarantee for the availability of the products displayed on the website, but guarantees the immediate and timely information of its customers for the non-availability of any of its purchased products. The transaction will be considered completed
only after sending a written electronic confirmation.
The user / customer assumes any risk that may arise from the access and use of the website of www.melitos.gr. Www.melitos.gr is not responsible for any kind of damage to the user / customer (positive or negative), indicatively and not restrictively referring to any direct, indirect, incidental, incidental or other damage that may arise from any access, use or inability to use the website , delay or inability to provide services or information, from any interference by third parties in products or services or information available through it, including any damage from any virus transmission to the user's electronic equipment.
Applicable law - Jurisdiction of Courts
These terms and conditions of use are governed by Greek law.
Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the predetermined time we will inform you via e-mail. Www.melitos.gr does not bear any responsibility for any situation other than its own
fault and will do everything humanly possible for your best service.
Modification of the present terms: www.melitos.gr reserves the right to modify or renew the terms and conditions of transactions. The company undertakes the obligation to inform this text for any change or addition to the terms.